Frequently Asked Questions
Got questions about working with a virtual assistant? You're in the right place. Below you'll find honest, plain-English answers to the things people most commonly ask before getting started.
If there's something you don't see here, just get in touch — I'm always happy to chat.
What is a Virtual Assistant?
A virtual assistant is a professional who supports businesses and individuals remotely — handling tasks you either don't have time for, don't enjoy, or simply shouldn't be spending your time on.
That can mean anything from managing your inbox and calendar, to coordinating projects, researching suppliers, handling customer queries, or keeping your social media ticking along. The beauty of working with a VA is the flexibility: you get professional, reliable support without the overhead of employing someone.
How does working with a virtual assistant actually work?
In practice, it's very simple. You send me tasks — by email, voice note, text, or a quick call — and I take care of them. You tell me the deadline and any specific requirements, and I'll let you know if there's anything I need from you to get started.
I track my time carefully and invoice you clearly at the end of each month. You stay in control of what I'm working on, and I keep things moving without you needing to manage every detail.
Where are you based? Do you work with clients outside West Yorkshire?
I'm based in Bingley, Bradford, and the majority of my clients are across West Yorkshire — including Leeds, Halifax, Harrogate, Ilkley, Skipton, and Huddersfield. But I work remotely, so I support clients throughout the UK too.
Everything is handled digitally, so location rarely matters — though if you're local and would prefer to meet in person occasionally, that's absolutely an option.
I have ADHD (or think I might). Can you work with how my brain operates?
Absolutely — and this is something I've developed a real understanding of. A significant number of my clients have an ADHD diagnosis, or strongly recognise ADHD-type tendencies in how they work: the tasks that feel impossible despite being 'simple', the difficulty sustaining admin, the way overwhelm can build up silently until everything feels stuck.
I don't need you to work in a structured, linear way. Send me a voice note. Message me mid-thought. Change direction halfway through. I'll keep track, follow up, and bring order to the chaos — without making you feel bad about it.
If this resonates, you might also want to read more on my dedicated ADHD support page.
Why should I hire a virtual assistant instead of a member of staff?
Hiring a member of staff is a significant commitment — salary, National Insurance, pension, holiday pay, sick pay, equipment, onboarding. For many small businesses and self-employed people, it's simply not the right move, especially in the early stages.
Working with a VA gives you access to experienced, professional support on your terms. You pay only for the time you use, scale up or down as your business changes, and avoid all the responsibilities that come with employment. It's support that grows with you, without the overhead.
What kinds of tasks can you help with?
A wide range — from everyday admin (inbox management, diary coordination, document preparation) to project support, customer communications, research, social media scheduling, and operational work like recruitment admin or process documentation.
If you're not sure whether something is in scope, just ask. I'd rather have a quick conversation than have you assume I can't help.
I've used a virtual assistant before and it didn't work out. Why would this be different?
This is something I hear often — in fact, 89% of my current clients had a negative experience with a VA before they found me.
The reasons things go wrong are usually the same: lack of communication, missed deadlines, a VA who was stretched across too many clients, or a working style that just didn't fit. I've built Andiamo specifically to avoid those pitfalls. My client retention rate is 98%, and 95% of my new clients come through referrals from people who trust me enough to recommend me to their network.
I'd never ask you to take that on faith — which is why every new client gets their first hour free. Come and see for yourself.
How do I get started?
The first step is just a conversation. No forms, no commitments, no sales pitch. We'll have a friendly chat about you and your business, figure out where the pinch points are, and work out whether and how I can help.
If it feels like a good fit, I'll suggest a simple starting point and we'll take it from there. And remember — your first hour is free, so there's very little to lose.
Get in touch to book your free discovery call
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