Andiamo Book Club September 2024

I’m a huge advocate for exceptional customer service, and I firmly believe small businesses can compete with large organisations when it comes to delighting customers. Knowing my passion in this area, my business coach recommended Delight Your Customers by Michael Heppell. Having written several bestsellers focused on boosting motivation and improving customer service, Heppell delivers again with this third edition—a must-read for anyone looking to enhance their customer service with practical, effective strategies.

This updated version is packed with low-cost, high-impact ideas that will make your business stand out and keep customers coming back.

• Offers actionable tips to win more customers, build your reputation through reviews, and increase word-of-mouth referrals.

• Written in an engaging, easy-to-read style, filled with relatable stories and advice for businesses of all sizes.

• You’ll find yourself re-reading it often, incorporating its insights into your planning, and recommending it to colleagues.

A go-to guide for anyone committed to delivering outstanding service and delighting customers at every opportunity!